- If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered, warranty will be void.
- Products such as our cameras will be refunded or replaced provided that the product was not removed from the box and found that it has not been used and resealed in box. We do reserve the right to send the item back to the supplier for assessment to determine if it has or has not been used.
- The warranty seals for specific products will be checked, if a warranty seal has been removed then all policies will be void.
- No OBF policy will be tolerated if a product has been open and used or installed. We will look at special situations for replacements.
- Upon return serial numbers of the box and product must match with our specific product numbers in order to deduce where the product has been sold.
- If the item is requested for an exchange then if deemed fit we will provide the options.
- Upon accepted return from pmbcctv.co.za we will pass a credit or refund only once the item has been sent back to supplier for verification that all is in order on the item.
- Products need to be thoroughly inspected upon opening and any contents of the box that seems missing or incorrect need to be reported to us immediately – we need pictures of all the items in the box to be emailed to us and we will take this up with the various suppliers. Once installed we cannot assist on missing, damaged or incorrect items and this will be for the customers account and the risk will be with by the buyer.
- Upon return the consumer is liable to use his/her own courier service if courier is requested from us then a shipping fee will be issued.
- Damaged goods should be notified to Pmbcctv.co.za once the customer receives his/her goods, if we are not notified within 7 working days after the purchase then the goods will fall under warranty .
- The purchaser may request a full refund within 10 business days after delivery in accordance to the sections S 16, 19 (5) & (8), 20, 55 (3), 56 of the Consumer Protection Act, 68 of 2008, however we do charge a 15% handling fee which is to be deducted from the refund amount.
STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.
WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.